We prioritise addressing potential issues related to gambling addiction. Responsible gaming is important in serving our clients. We strictly prohibit minors from participating and aim to protect players from excessive gambling tendencies. Our goal is to provide an enjoyable and user-friendly gambling experience. However, it’s important to recognize that gambling can become problematic for some players. We are committed to promoting a safe and enjoyable gaming environment and supporting internationally accepted responsible gaming policies.

1Win Policy on Responsible Gambling

Bookmaker’s offices and casinos are not a means of making money, but rather a source of entertainment. Our aim is to provide maximum comfort and safety to our users by offering our services. 1Win recognizes the significance of responsible gaming and has therefore established a set of rules that should be adhered to in order to safeguard oneself from the potential negative repercussions associated with online casino gambling. Nevertheless, violating these rules can lead to unfavourable consequences.

Maintaining Control

Gambling addiction can lead to serious hardship, but we take measures to prevent irreversible consequences. Only adults can use our services. Here are some recommendations to reduce the risk:

  • Treat online casino games as entertainment, not a source of income.
  • Understand that there is always a risk and no guaranteed winning strategy.
  • Control your emotions and avoid becoming a victim of gambling addiction.
  • Keep track of your wins and losses, and only bet money that won’t cause significant budget damage.
  • Limit the time spent at the online casino to maintain a healthy balance with personal life.

By following these tips, you can develop a responsible approach to sports betting and online casino gambling.

Preventing Gambling Addiction

According to research from various independent companies, as well as our own observations, a very small layer of our customers are now addicted to gambling. However, we believe that the problem is actually a serious one. Casino or betting is a way to have a good time, not to get yourself into trouble. We advise you to gamble with a clear head and to avoid becoming addicted, keep the following things in mind:

  • All gambling works on the basis of different probabilities, so there are no formulas or systems that will help you win often.
  • If you don’t feel like stepping in to gamble, you shouldn’t do it for the sake of winning, as your mood will become even worse if you lose.
  • Gambling should not be seen as a job or a way to get out of debt.
  • Set limits and keep track of spending on gambling.
  • Learn the rules of the game to increase your chances of winning.

In fact, it is now difficult to distinguish between healthy gambling and gambling addiction. However, there are several ways. We will introduce you to one of them below.

Check out the questions below and answer them. If the player answers at least 5 questions in the affirmative, it is worth getting tested.

  1. Are you seriously involved in gambling?
  2. Is your spending on our platforms steadily increasing?
  3. Have family or friends started to treat you less favourably because of your hobby?
  4. Do you feel bad if you can’t make a bet right now because of something?
  5. Do you gamble to get away from your problems?
  6. Do you often make more deposits to get even?
  7. Have you tried to limit your gambling time or spending on our platforms, but it hasn’t worked out?
  8. Do you hide your hobby from your family?

Tips for Gambling Control

Want to control your gambling? Here are some tips to help you on your journey: 

  • First, set realistic boundaries when it comes to the time and money you’re willing to dedicate towards gaming.
  • Aim to never spend more than is comfortable and do not borrow any money for this purpose.
  • Combining your gaming activities with a hobby that adds an element of creativity or exploration can help you better appreciate the experience in its entirety​.
  • Finally, try your best not to go into any gambling venues when feeling down or distressed – these emotions should remain well away from your pastime.

Self-Exclusion From Gambling

If you want to close your 1Win account, please get in touch with our Customer Support. We can generally offer you the option to reopen your account, so don’t hesitate to reach out! However, if you make a request for a permanent closure, be assured that we’ll honor that request and won’t let you reopen your account.